What payment methods do you accept?

You're welcome to pay for your order via Paypal or debit/credit card. When you on the payment page of the check-out process, you will see a checkbox for you to choose.

I haven't heard Mibasies before, can you tell me more about you?

Mibasies was founded in 2014. We started our business in Amazon and we're always pursuing of providing high-quality but stylish accessories for kids among 2-10. We have stable supply chain and factories that support our marketing. We have professional staffs that have been work in this area for years. What's important, we have timely logistics to help us deliver our products to customers. Our facotry locates in China and we have warehouses in USA.

   Thanks to our strict control of our products, from material to delivery, we earn a great reputation among our customers. We are not afraid of change and the uncertainty of the future, and we are glad to let everyone witness our growth. 

Where do you ship from?

We ship from China, but we do have warehouses in US, so it will only take within 10 days for you to receive our package if you are in US. Now we are also available to everywhere in the world.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://mibasies.com/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. First, you have to make sure your email is correct. If you haven't received your order confirmation within 24 hours, please get in touch at online Messenger or mibasiesofficial@hotmail.com just in case there is a problem with your order. Please check your mailbox's spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via mibasiesofficial@hotmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method.  Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

All of the products are able to ship to US. Some are available in UK and CA. Please contact us before ordering to make sure we can deliver to your geographical location.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table (https://mibasies.com/policies/shipping-policy) to check the postage fees for different destination countries. If your order value is more than $15, we provide free shipping within the U.S.

Can I track my order?

Yes. We currently ship your items from Amazon Logistics. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. We will update the tracking information once we despatching it. you’ll receive a tracking reference via email which you can use to check the progress of your order online.


Can I return or exchange an item?

You can absolutely return your item to us, but WE have some restrictions, please check our returning and exchange policy on the footer. 

How do I return an item?

Please contact our customer service team via order@mibasiesbag.com. Providing the return without needing toprovide reasons is within the 10-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via mibasiesofficial@hotmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.